Privacy Policy

Effective Date: April 3, 2026

1. Introduction

RebookChair ("we," "us," or "our") provides an automated SMS appointment reminder and rebooking service for barbers and their clients. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our service.

2. Information We Collect

We collect the following personal information to provide our service:

  • Name — to personalize appointment reminders and messages.
  • Phone number — to send SMS appointment reminders, no-show recovery messages, follow-up scheduling, and booking confirmations.
  • Appointment history — to track scheduling and facilitate rebooking.

3. How We Use Your Information

Your information is used exclusively to:

  • Send appointment reminders via SMS.
  • Send no-show recovery messages to help you reschedule missed appointments.
  • Send follow-up scheduling messages.
  • Send booking confirmations.
  • Improve the quality and reliability of our service.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is only shared with the barber or barbershop you have an appointment with and with service providers necessary to operate the platform (e.g., our SMS delivery provider, Twilio).

5. Data Storage and Security

Your personal information is stored on secure, encrypted servers. We implement industry-standard security measures including encryption in transit (TLS) and at rest to protect your data from unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information for as long as your barber maintains an active account with RebookChair, or until you request deletion. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Opt out of SMS messages at any time by replying STOP to any message.

8. SMS Messaging

By providing your phone number and opting in, you consent to receive SMS messages from RebookChair related to appointment reminders, no-show recovery, follow-up scheduling, and booking confirmations. Message frequency varies; typically 1-5 messages per month. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Email: support@rebookchair.com